Cancellations, Returns and Refunds

We always respect your legal rights with respect to online sales between UK and where you live. Your right to cancel an order, when you can cancel, and what you are entitled to, varies by country.

In all cases, you can cancel an order before it is sent, and receive a full refund.

In the UK and EU:
If you have received a faulty item (which should never happen!) then you must tell us within 30 days of delivery and we will arrange for you to return the item at our cost, and replace or refund as you wish.

If you have changed your mind and wish to return an item, then you must tell us within 14 days of delivery, and then return the goods within a further 14 days. We will refund your original purchase price and standard delivery charge, unless the product has been used, handled, or damaged in such a way as to reduce its resale value, in which case we may make a deduction from your refund to cover this.

Our address for returns is 83 Uist Rd, Glenrothes, Fife, KY7 6RE, UK
Our email address for notifications is stewart@treehousetoys.co.uk.